Predictive DialingWhat is Predictive Dialing? The predecessor to the autodialer is the predictive dialer. What an autodialer basically dials phone numbers automatically for call center agents who are sitting at computer terminals ready to pick up these calls, Predictive dialers use a number of complex algorithms to predict availability of the call center agents and dialed party answers, fine tuning the dialing process based upon the number of live agents the predictive dialer expects (or predicts) will be live when the dials it placed are picked..
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